Shop with Confidence - 7-Day Returns for Kiwi Professionals
We understand that choosing scissors online can be challenging. That's why we offer a straightforward 7-day return policy, giving you peace of mind when investing in your professional tools.
✓
7 Days to Decide
From delivery date
✓
Easy Process
Simple online form
✓
Multiple Options
Exchange, credit, or refund
Quick Return Guide
1
Try Your Scissors
Test them out in your salon or at home. If they're not quite right, initiate a return within 7 days of delivery.
2
Contact Us
Email hello@JapanScissors.co.nz or fill out our online Returns Form.
3
Package & Send
Keep scissors and all packaging in original condition. We'll provide return instructions.
4
Choose Your Option
Exchange for different size/model, receive store credit, or get a refund (minus 10% restocking fee).
Before You Return - Common Solutions
Many scissor "issues" can be easily resolved. Check these quick fixes first:
Scissors feel too tight/loose
Adjust the tension screw. Perfect tension: blade falls to 45° when dropped from 90°
Finger holes too big
Use the included rubber inserts for a custom fit
Not cutting cleanly
Clean blades with alcohol, check tension, ensure hair is clean and dry
Size feels wrong
Give it a full day of use - new sizes take adjustment. Still wrong? Exchange available!
Handle uncomfortable
Try adjusting your grip or finger position. Different handle styles suit different techniques
Scissors seem dull
New scissors need "breaking in" - try them on different hair types first
Return Policy Details
What's Covered
- Change of mind within 7 days
- Size not suitable
- Style preference
- Ordering mistakes
- Comfort issues
Return Conditions
- Scissors in original condition
- All packaging included
- No signs of professional use
- Within 7 days of delivery
- Proof of purchase
Your Options
- Exchange for different model/size
- Store credit (no fee)
- Refund (10% restocking fee)
- Warranty claim (if defective)
- Professional advice
Pro Tips from Our Team
Test Properly
Try your scissors on a mannequin head or willing friend/family member first. This lets you get a feel without committing to salon use.
Document Everything
Take photos when unboxing. If you need to return, having images of the original condition speeds up the process.
Ask Questions First
Unsure about size or style? Email us before ordering. Our experts can guide you to the right choice, reducing the need for returns.
Keep Everything
Don't throw away any packaging, cases, or accessories until you're 100% happy with your scissors.
How to Start Your Return
Option 1: Email Us
Send details to hello@JapanScissors.co.nz
Include in your email:
- Order number
- Reason for return
- Preferred outcome (exchange/credit/refund)
- Any photos if relevant
Option 2: Online Form
Use our Returns Form for the fastest processing
Benefits of the form:
- Pre-filled order details
- Instant confirmation
- Track return status
- Upload photos directly
Return Shipping Information
Currently, returns are processed through our Australian distribution centre - but don't worry, it's quick and easy!
Return address: Provided after approval
Shipping method: Use tracked shipping for your protection
Cost: Customer covers return shipping for change-of-mind
Processing time: 2-3 business days after receipt
Refund time: 3-5 business days to your account
Tip: NZ Post offers affordable tracked options to Australia. Keep your tracking number for peace of mind.
Return FAQs
How long does the return process take?
Once we receive your scissors, we process returns within 2-3 business days. Refunds appear in your account within 3-5 days after processing.
Can I return sale items?
Yes! Our 7-day policy applies to all scissors, including sale items. The same conditions apply - scissors must be in original condition.
What if I miss the 7-day window?
Contact us anyway! While we can't guarantee acceptance, we'll do our best to help. Warranty claims are always honoured regardless of purchase date.
Do I need the original receipt?
No physical receipt needed - we have your order details. Just provide your order number or email address used for purchase.
Can I exchange for a different brand?
Absolutely! You can exchange for any scissors of equal or greater value. Just pay the difference if upgrading.
What about customs/GST on returns?
Returns to our Australian centre don't incur customs fees. We handle all the paperwork to make it hassle-free for you.
Return Policy Summary
✓ 7-day return window from delivery date
✓ Multiple options: exchange, store credit, or refund
✓ Simple process: email or online form
✓ Original condition required with all packaging
✓ 10% restocking fee on refunds only
For full terms, see section 5.4 'Change of Mind Returns' in our Terms of Service. For warranty information, visit our Warranty Guide.
Ready to Shop?
Browse our collection with confidence, knowing you're protected by our 7-day return policy. Our team is here to ensure you find the perfect scissors for your craft.
.return-container {
max-width: 1200px;
margin: 0 auto;
padding: 20px;
font-size: 16px;
line-height: 1.6;
}
.hero-section {
text-align: center;
margin-bottom: 50px;
}
.hero-section h2 {
color: #2c3e50;
font-size: 32px;
margin-bottom: 20px;
line-height: 1.3;
}
.hero-section > p {
font-size: 18px;
color: #555;
line-height: 1.7;
max-width: 700px;
margin: 0 auto 35px;
}
.key-highlights {
display: flex;
justify-content: center;
gap: 40px;
flex-wrap: wrap;
}
.highlight {
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gap: 15px;
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.highlight .icon {
background: #27ae60;
color: white;
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height: 40px;
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font-size: 24px;
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padding: 40px 30px;
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margin-bottom: 50px;
}
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text-align: center;
color: #2c3e50;
font-size: 26px;
margin-bottom: 30px;
}
.return-steps {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
gap: 30px;
}
.return-step {
text-align: center;
}
.step-number {
background: #c0392b;
color: white;
width: 50px;
height: 50px;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
font-size: 24px;
font-weight: bold;
margin: 0 auto 15px;
}
.return-step h4 {
color: #2c3e50;
margin-bottom: 10px;
font-size: 20px;
}
.return-step p {
color: #666;
line-height: 1.6;
font-size: 15px;
}
.common-solutions {
margin-bottom: 50px;
}
.common-solutions h3 {
color: #2c3e50;
font-size: 26px;
margin-bottom: 15px;
text-align: center;
}
.common-solutions > p {
text-align: center;
color: #666;
margin-bottom: 30px;
font-size: 17px;
}
.solutions-table {
background: white;
border-radius: 8px;
box-shadow: 0 2px 10px rgba(0,0,0,0.05);
overflow: hidden;
}
.solution-row {
display: grid;
grid-template-columns: 1fr 2fr;
border-bottom: 1px solid #f0f0f0;
}
.solution-row:last-child {
border-bottom: none;
}
.solution-row:hover {
background: #f8f9fa;
}
.issue {
padding: 20px;
border-right: 1px solid #f0f0f0;
background: #fafafa;
}
.fix {
padding: 20px;
color: #555;
line-height: 1.6;
}
.return-policy {
margin-bottom: 50px;
}
.return-policy h3 {
text-align: center;
color: #2c3e50;
font-size: 26px;
margin-bottom: 30px;
}
.policy-cards {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
gap: 25px;
}
.policy-card {
background: white;
border: 1px solid #e0e0e0;
border-radius: 8px;
padding: 30px;
box-shadow: 0 2px 8px rgba(0,0,0,0.05);
}
.policy-card h4 {
color: #c0392b;
margin-bottom: 20px;
font-size: 20px;
}
.policy-card ul {
list-style: none;
padding: 0;
}
.policy-card li {
padding: 10px 0;
padding-left: 25px;
position: relative;
color: #555;
line-height: 1.5;
}
.policy-card li:before {
content: "•";
position: absolute;
left: 0;
color: #c0392b;
font-weight: bold;
font-size: 20px;
}
.tips-section {
background: #2c3e50;
color: white;
padding: 40px;
border-radius: 8px;
margin-bottom: 50px;
}
.tips-section h3 {
text-align: center;
margin-bottom: 30px;
font-size: 26px;
}
.tips-container {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
gap: 25px;
}
.tip-card h4 {
color: #f39c12;
margin-bottom: 12px;
font-size: 18px;
}
.tip-card p {
line-height: 1.7;
opacity: 0.95;
font-size: 15px;
}
.return-process {
margin-bottom: 50px;
}
.return-process h3 {
text-align: center;
color: #2c3e50;
font-size: 26px;
margin-bottom: 30px;
}
.process-options {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(350px, 1fr));
gap: 30px;
}
.option-card {
background: #f8f9fa;
padding: 30px;
border-radius: 8px;
border-left: 4px solid #c0392b;
}
.option-card h4 {
color: #2c3e50;
margin-bottom: 15px;
font-size: 20px;
}
.option-card p {
color: #555;
margin-bottom: 15px;
line-height: 1.6;
}
.option-card ul {
margin-left: 20px;
color: #666;
line-height: 1.8;
}
.shipping-details {
background: white;
border: 1px solid #e0e0e0;
padding: 35px;
border-radius: 8px;
margin-bottom: 50px;
}
.shipping-details h3 {
color: #2c3e50;
margin-bottom: 15px;
font-size: 24px;
}
.shipping-details > p {
color: #555;
margin-bottom: 25px;
font-size: 16px;
line-height: 1.6;
}
.shipping-info {
background: #f8f9fa;
padding: 25px;
border-radius: 8px;
margin-bottom: 20px;
}
.info-item {
padding: 8px 0;
color: #555;
font-size: 15px;
}
.info-item strong {
color: #2c3e50;
margin-right: 10px;
}
.shipping-note {
color: #666;
font-style: italic;
text-align: center;
margin-top: 20px;
}
.faqs {
margin-bottom: 50px;
}
.faqs h3 {
text-align: center;
color: #2c3e50;
font-size: 26px;
margin-bottom: 30px;
}
.faq-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(450px, 1fr));
gap: 25px;
}
.faq-item {
background: #f8f9fa;
padding: 25px;
border-radius: 8px;
}
.faq-item h4 {
color: #c0392b;
margin-bottom: 12px;
font-size: 18px;
}
.faq-item p {
color: #555;
line-height: 1.7;
margin: 0;
font-size: 15px;
}
.summary-section {
background: #f0f0f0;
padding: 35px;
border-radius: 8px;
margin-bottom: 50px;
}
.summary-section h3 {
text-align: center;
color: #2c3e50;
font-size: 26px;
margin-bottom: 25px;
}
.summary-content {
max-width: 600px;
margin: 0 auto 25px;
}
.summary-point {
padding: 10px 0;
font-size: 16px;
color: #333;
line-height: 1.6;
}
.policy-note {
text-align: center;
color: #666;
font-size: 14px;
font-style: italic;
}
.cta-section {
background: #c0392b;
color: white;
padding: 40px;
border-radius: 8px;
text-align: center;
}
.cta-section h3 {
margin-bottom: 15px;
font-size: 28px;
}
.cta-section p {
font-size: 17px;
margin-bottom: 25px;
line-height: 1.6;
}
.cta-buttons {
display: flex;
justify-content: center;
gap: 20px;
flex-wrap: wrap;
}
.cta-button {
display: inline-block;
padding: 15px 35px;
text-decoration: none;
border-radius: 5px;
font-weight: 600;
font-size: 16px;
transition: all 0.3s ease;
}
.cta-button.primary {
background: white;
color: #c0392b;
}
.cta-button.primary:hover {
transform: translateY(-2px);
box-shadow: 0 5px 15px rgba(0,0,0,0.2);
}
.cta-button.secondary {
background: transparent;
color: white;
border: 2px solid white;
}
.cta-button.secondary:hover {
background: white;
color: #c0392b;
}
/* Mobile optimization */
@media (max-width: 768px) {
.return-container {
padding: 15px;
}
.hero-section h2 {
font-size: 26px;
}
.hero-section > p {
font-size: 16px;
}
.key-highlights {
flex-direction: column;
gap: 20px;
}
.quick-guide-section {
padding: 30px 20px;
}
.quick-guide-section h3,
.common-solutions h3,
.return-policy h3,
.tips-section h3,
.return-process h3,
.faqs h3,
.summary-section h3 {
font-size: 24px;
}
.return-steps {
grid-template-columns: 1fr;
}
.solution-row {
grid-template-columns: 1fr;
}
.issue {
border-right: none;
border-bottom: 1px solid #f0f0f0;
}
.policy-cards {
grid-template-columns: 1fr;
}
.tips-section {
padding: 30px 20px;
}
.tips-container {
grid-template-columns: 1fr;
}
.process-options {
grid-template-columns: 1fr;
}
.shipping-details {
padding: 25px 20px;
}
.faq-grid {
grid-template-columns: 1fr;
}
.summary-section {
padding: 25px 20px;
}
.cta-section {
padding: 30px 20px;
}
.cta-buttons {
flex-direction: column;
align-items: stretch;
}
}
@media (max-width: 480px) {
.hero-section h2 {
font-size: 24px;
}
.quick-guide-section h3,
.common-solutions h3,
.return-policy h3,
.tips-section h3,
.return-process h3,
.faqs h3,
.summary-section h3,
.cta-section h3 {
font-size: 22px;
}
.return-step h4,
.policy-card h4,
.option-card h4,
.faq-item h4 {
font-size: 18px;
}
.shipping-details h3 {
font-size: 22px;
}
}
