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7 Day Return Guide | Change of Mind Returns

Here at Japan Scissors NZ, we appreciate that purchasing online, without physically seeing the product, can sometimes be challenging. To alleviate any concerns, we have implemented a 7-day return and exchange policy, effective from the delivery date as per the tracking information. This gives you ample time to assess your new hairdressing tools and ensure they perfectly suit your needs.

Our passion lies in serving a satisfied community of professional hairstylists, barbers, and home hairdressing enthusiasts across New Zealand. Your smooth and enjoyable shopping experience is our top priority!

Quick Guide:

  • Try out your new hair scissors or barber shears and if they don't meet your expectations, initiate a return within 7-days from the delivery date.
  • Make sure the product and all its components are in top condition. Please retain all packaging.
  • Reach us at or fill out our Returns Form.
  • This policy does not cover warranty claims, freebies, or promotional items.

We understand how hectic life can be and we're here to make your return process hassle-free. Feel free to contact us with any questions or for assistance in returning your order!

Common Scissor Issues Before You Initiate a Return:

Problem Solution
My scissors are either too tight or too loose. You can adjust the tension of your blades for a comfortable opening and closing action, ensuring they are neither too loose to cut hair nor too tight to operate.
The finger holes are too big. Rubber or plastic finger inserts can be used to improve grip and provide a better fit.
The blade sizes are either too small or too large for me. Scissor sizes of 5.5" and 6.0" are most commonly used for hair cutting. You may exchange your current pair for a different size if needed.
My scissors aren't cutting hair properly. Ensure that the blades are clean and tension is properly adjusted for a smooth cutting motion.
The style or design doesn't suit my preferences. Our wide range of brands and models are designed to suit diverse styles and budgets. Please let us know if we can assist with a recommendation.
My scissors have become dull over time. Regular maintenance and sharpening can significantly extend the lifespan of your scissors. Consider using a professional sharpening service if your scissors have become dull.

Summary of Our Return Policy

  • You can return products within 7 days from the delivery date if you change your mind.
  • We provide warranty coverage for manufacturing defects.
  • For change-of-mind returns, ensure the original packaging and all items are in good condition, with no damage or accumulation on the scissors. Verification may require two images of the scissors - one with the blades closed and another with the blades open.
  • Upon successful return eligibility verification, you can opt for product exchanges, store credits, or refunds.

How to Return Your Product:

  1. Begin the return process through our Returns Form or by emailing us at
  2. Our team will promptly verify your eligibility and, if approved, will provide return instructions.
  3. After receiving your return, we'll inspect the packaging, items, and the product. If everything is in good, resellable condition, we can proceed with one of the following options:
    1. Exchange your product
    2. Provide a store credit
    3. Refund to the original payment method

For a comprehensive understanding of our 7-day return policy, please refer to section 5.4 'Change of Mind Returns' in our Terms of Service.

For information regarding warranty coverage, please visit our Warranty Guide.