Shipping Guide

Fast, Reliable Delivery Across New Zealand

At Japan Scissors NZ, we've partnered with New Zealand's most trusted couriers to ensure your professional scissors arrive quickly and safely. With express processing and nationwide coverage, your new tools are just days away.

✈

Express Processing

1-2 business days to dispatch

📦

Free Shipping

Nationwide - no minimum order

📍

Full Tracking

Monitor every step via NZ Post

🛡

Secure Packaging

Professional protection for your investment

Estimated Delivery Times

Once dispatched, here's when you can expect your scissors:

Major Cities

2-3 Business Days

  • Auckland
  • Wellington
  • Christchurch
  • Hamilton

Regional Centers

2-4 Business Days

  • Tauranga
  • Dunedin
  • Palmerston North
  • Nelson

Rural Areas

3-5 Business Days

  • RD addresses
  • Remote locations
  • Offshore islands
  • Stewart Island

Please note: These are estimates from dispatch date. Add 1-2 business days for order processing. Orders placed after 2pm are processed next business day.

Your Order Journey

1

Order Placed

Confirmation email sent immediately. Our team begins preparing your scissors.

2

Processing

1-2 business days to carefully pack and quality check your order.

3

Dispatched

Tracking number provided. Your scissors are on their way via express courier.

4

Delivered

Scissors arrive ready for your craft. Signature may be required for security.

Shipping Information

Our Shipping Network

We maintain strategic partnerships to ensure fast delivery across New Zealand and the Pacific. Most orders are fulfilled through our trans-Tasman express network, combining efficiency with cost savings that we pass on to you.

This streamlined system means:

  • Lower costs than traditional international shipping
  • Faster processing times
  • Reliable tracking throughout
  • Professional handling of your tools

Rural Delivery

We proudly deliver to every corner of New Zealand, including all RD addresses. Please ensure your rural delivery number is included for smooth delivery.

Rural delivery tips:

  • Include RD number in address line 2
  • Add any special instructions
  • Allow extra 1-2 days for delivery
  • Consider workplace delivery if more convenient

Delivery Options

Standard delivery (FREE): Our standard service via NZ Post/CourierPost

Saturday delivery: Available to major centres - contact us to arrange

Urgent orders: Express options available - email for quotes

Bulk orders: Special handling for salon orders - dedicated support provided

Track Your Order

Stay informed with comprehensive tracking:

  1. Order confirmation: Immediate email with order details
  2. Processing update: Notification when packing begins
  3. Dispatch alert: Tracking number and courier details provided
  4. In-transit updates: Real-time tracking via NZ Post website or app
  5. Delivery confirmation: Final notification when delivered

Pro tip: Download the NZ Post app for push notifications and easy tracking on your phone. Perfect for busy stylists!

Important Delivery Information

Signature Requirements

Orders over $500 require signature for security. Options include:

  • Delivery to workplace/salon
  • Authority to leave (at your risk)
  • Collection from local PostShop
  • Redelivery arrangement

PO Box Delivery

We can deliver to most PO Boxes. Some restrictions apply:

  • High-value orders may need street address
  • Courier items cannot go to PO Boxes
  • Contact us for alternative arrangements

GST & Customs

Shopping with Japan Scissors NZ means:

  • All prices include GST
  • No surprise customs fees
  • No import duties
  • Transparent pricing throughout

Shipping FAQs

What if I'm not home for delivery?

NZ Post will leave a card to call. You can arrange redelivery, collect from your local PostShop, or authorise to leave in a safe place through their website or app.

Can I change my delivery address after ordering?

Contact us immediately at hello@JapanScissors.co.nz. We can update addresses until dispatch (usually within 1-2 business days of ordering).

Do you ship internationally?

Yes! We ship to Australia, Pacific Islands, and worldwide. International delivery typically takes 5-10 business days with full tracking.

What about busy periods?

During peak times (December, sales), please allow an extra 1-2 days for processing. We'll always keep you updated if there are any delays.

Need Help with Your Order?

Our customer service team is here to assist with shipping queries, special delivery requirements, or order updates.

Email Support Contact Form

We respond within 1-2 business days